Frequently Asked Questions

If you are new to our clinic, or even just to massage or RAPID, we know you have some questions. Your feedback is important so please get in touch should you need more information.


General FAQs

Are your therapists licensed and certified?

Yes! Part of what sets us apart is that we pride ourselves on hiring therapists with a minimum of 2,200 hours which means they are fully licensed and qualify for direct billing. Our therapists are frequently upgrading their skills and areas of specialization too.


I am in pain. Would you recommend I book for a massage or RAPID?

This is not an easy answer and is best discussed with your therapist. You can always call us (587.323.4842) or email to inquire about what might be best for you. You can also read about both treatment types here.

If I am sick, can I still get a massage?

Regardless of the cause (COVID–19, a variant, severe allergies, or even the common cold), we encourage you to stay home when ill. This is not only to prevent the possible spread of infection within our clinic, but massage has been known to exacerbate cold and flu symptoms as well.

*Please refer to our Cancellation Policy below.

Am I required to wear a mask during treatment?

Currently, we are not asking our clients to wear masks; however, you can if you wish. Similarly, if you prefer us to wear one, we will do our best to accommodate.

How do I book my appointment? What is a "User Account"?

To book your appointment, you must create a User Account which gives you the ability to view, cancel, and rebook your appointments through the login portal.

  1. To book an appointment, click on the ‘Book Now’ header.
  2. Choose your booking amount (60min/90min Massage or RAPID/Massage – 45min).
  3. Select a Therapist. *If you do not wish to book with the first availability mentioned for that therapist, select the Book Now button under their image to open up their full calendar.
  4. Select the date/time you want and confirm it at the bottom of the page.
  5. You will then be prompted to sign in (if you have an existing user account) or sign up (if first time). This will complete the setup and confirm your treatment.

If you experience any issues, you can also call us (587.323.4842) or email *Please note, we have no receptionist onsite and will get back to you as soon as we are able.


Am I required to fill out your Health Intake form before my treatment?

Yes. We recommend providing a brief summary of any major past or present injuries, illnesses/conditions, and medications. Please complete your Health Intake form before your first appointment. Existing clients will be asked to update their forms once a year.

What is your Cancellation/No-Show Policy?

Our current cancellation policy is that you must contact us by voicemail (587.323.4842) or email ( with 24-hours-notice. No-shows and late cancellations may result in a full cost of treatment being charged to client. If your cancellation is requested ahead of this time, you have the option to cancel and rebook by logging into your “user account”. 

When I arrive for my appointment, where should I go?

Whether you arrive by car, transit, or foot, we have a shared waiting area upstairs. Our main entrance is the door at the top of the wooden steps at the back of the building. Look for the “Wellness on 9th” signs to know you are in the right place. The Apothecary below our clinic provides front door/9th Avenue facing access but this is only available during their hours of operation.

Parking Information

We are pleased to offer free parking in the back parking lot, marked by ‘The Apothecary/All Things Jill’ signage. Please use these spaces only during your appointment.

Street parking is also available.

Do you have a receptionist?

If you are running late, we can allow up to 10 minutes after which time you will need to cancel and rebook. *Please be aware that our cancellation policy comes into effect for less-than-24 hours cancellations.

To book an appointment, please click here.

If you are a new client, please ensure you have completed your Health Intake form found in your confirmation email.

Do you offer direct-billing?

We direct-bill to most insurance companies. If yours is not on our list, we can provide you with a receipt containing all necessary information for reimbursement.

Does Theralleve accept cash payments?

Currently, we do not accept cash payments for treatment. We do offer options for both contactless and PIN based card payments.

I loved my treatment! Do your therapists accept tips?

Tips are never expected but always appreciated. That said, we highly recommend showing your appreciation by writing a public review and/or referring us to your friends, family, and co-workers. Ask us about our Referral Program!

Do you offer gift certificates?

We do! Please ask us.

Do you offer couples massage?

No, we do not as we are therapy focused.