Frequently Asked Questions

You can get a better idea by reading about treatmens here.

That said, you are welcome to call (587.323.4842) or email us clinic@theralleve.ca to inquire about what might be best for you.

We direct-bill to most insurance companies. If yours is not on our list, we can provide you with a receipt containing all necessary information for reimbursement.

Yes. Please complete your Health Intake form before your first appointment. Please include any major past or present injuries, illnesses/conditions, and medications. Existing clients will be asked to update their forms once a year.

Regardless of the cause (COVID–19, a variant, severe allergies, or even the common cold), we encourage you to stay home when ill. This is not only to prevent the possible spread of infection within our clinic, but massage/RAPID can potentially exacerbate cold and flu symptoms as well.

*Please refer to our Cancellation Policy below.

Our current Cancellation, No-Show, Late Arrivals Policy is that you must contact us by voicemail (587.323.4842) or email (clinic@theralleve.ca) within 24-hours of your scheduled appointment time. Late cancellations and No-Shows may result in a full cost of treatment being charged to client.

Clients who provide more than 24 hours’ notice may rebook without charge. You will have the option to cancel and rebook by logging into your “user account”.

*For full details about our Cancellation Policy, please click here.*

We do not.

If you are running late, we can usually accommodate up to 10 minutes. If you are more than 10 minutes late, your appointment will be considered missed with less than 24 hours notice and according to our Cancellation Policy, you will be charged the full session.  *Please refer to our Cancellation Policy. 

To book an appointment, please click here.

If you are a New Client, please complete your Health Intake form right away. The form is sent in a separate email. Check your Spam folder if needed.

To book your appointment, you must create a User Account which gives you the ability to view, cancel, and rebook your appointments through the login portal.

1. To book an appointment, click on the ‘Book Now’ header.
2. Choose your booking amount (60min/90min Massage or RAPID/Massage – 45min).
3. Select a Therapist. *If you do not wish to book with the first availability mentioned for that therapist, select the Book Now button under their image to open up their full calendar.
4. Select the date/time you want and confirm it at the bottom of the page.
5. You will then be prompted to sign in (if you have an existing user account) or sign up (if first time). This will complete the setup and confirm your treatment.

If you experience any issues, you can also call us (587.323.4842) or email clinic@theralleve.ca. *Please note, we have no receptionist onsite and will get back to you as soon as we are able.

Whether you arrive by car, transit, or foot, you can wait in our shared waiting area upstairs. Please note, there is no reception on staff so your therapist will come get you. Our main entrance is the door at the top of the wooden steps at the back of the building. Look for the “Wellness on 9th” signs to know you are in the right place. The Apothecary below our clinic also provides 9th Avenue facing access but this is only available during their hours of operation.

Yes! Part of what sets us apart is that we pride ourselves on hiring therapists with a minimum of 2,200 hours which means they are fully licensed and qualify for direct billing. Our therapists are frequently upgrading their skills and areas of specialization too.

We are pleased to offer free parking in the back parking lot, marked by ‘The Apothecary/All Things Jill’ signage. Please use these spaces only during your appointment.

Street parking is also available.

Currently, we are not asking our clients to wear masks; however, you can if you wish. Similarly, if you prefer us to wear one, we will do our best to accommodate.

Currently, we do not accept cash payments for treatment. We do offer options for both contactless and PIN based card payments.

Tips are never expected but always appreciated. That said, we highly recommend showing your appreciation by writing a public review and/or referring us to your friends, family, and co-workers. Ask us about our Referral Program!

Yes, we do!

We have gift certificates for everyday occasions and special events like silent auctions. To enquire, please send an email to clinic@theralleve.ca.

We also have eGift Cards. You can use this link to be directed to our order page. Follow the instructions, print it off, and share with your loved ones. 

*Please note: though gift certificates/cards do not have an expiration date, they are non-refundable under any circumstances and that our treatment prices are subject to change. If you are unable to use your gift certificate/card due to unforeseen circumstances, you can give your gift certificate to a friend or the original purchaser. Read more about Alberta regulations around gift cards here. 

No, we do not as we are therapy focused.