Our Cancellation, No-Show & Late Arrivals Policy

We require 24 hours notice for all cancellations of booked appointments. Clients must promptly contact us (587.323.4842 or clinic@theralleve.ca) within this timeframe.

• Late Cancellations: If less than 24 hours’ notice is given, the session will be forfeited, and payment will be taken.

• No-Shows: If a client does not attend their appointment without prior notice, the session is considered a no-show, and the full session fee will be charged.

• Late Arrivals: If you arrive 10 minutes or more late, your session may be shortened to accommodate the schedule, but the full session fee will still apply.

Clients who provide more than 24 hours’ notice may rebook without charge.

Credit Card Information: Credit card information will be collected at your first appointment and stored securely for future bookings. If an existing client has not previously provided their credit card information and falls into one of these categories, they will be notified and sent an invoice to collect payment.

Case-By-Case Waiver: Our primary goal is to provide exceptional care. In cases where a last-minute cancellation is due to a genuine emergency or extenuating circumstances, we may waive the associated fees. Please contact our clinic as soon as you know of your situation.

At Theralleve, we highly value your patronage and are dedicated to providing you with the highest level of care. We appreciate your understanding of our Cancellation/No-Show Policy and Credit Card on File Policy, which helps us sustain our commitment to both clients and therapists.

We are here to assist you and ensure your experience with us is exceptional.